FAQ
What's the difference between Recording Smart, Recording Max and Recording Expert?
Only the number of hours included each month changes. All three plans cover standard recording studios, at all opening hours, 7 days a week. PRO studios are booked at the normal rate.
12 months or Flex?
Same subscription, same sessions. With 12 months, you commit to 12 monthly payments and pay less every month; after that, your subscription continues at the same price and you can stop it any month. With Flex, you stay at least 3 months, then stop whenever you like, with 15 days' notice before your renewal date.
What happens at the end of the commitment?
Your subscription continues monthly, at the same price, with no new commitment: you can stop it every month, 15 days before your anniversary date.
What if my session is longer than my hours?
Your included hours cover the start of your session, and you only pay the difference with the price of the full session: you also benefit from our decreasing prices. Example: you have 3 h left and you book 5 h? You pay 15 € instead of 45 €.
How many hours are included?
Every month, your plan includes studio hours (Recording Smart: 4 h, Recording Max: 8 h, Recording Expert: 12 h). They start again on each renewal date, with no carry-over. Beyond that, you only pay the difference with the price of the full session. An included session can be booked at most 14 days ahead.
Can I cancel an included session?
Yes, up to 4 h before it starts, like any booking: its hours go back into your included hours for the month of the session.
What if I change my mind?
You can withdraw within 14 days of subscribing, from your account. The hours you have already played are charged at €10/h, up to what you paid; the rest is refunded. Your upcoming included sessions are cancelled.
Can I book for a friend?
No, your subscription is personal: you book yourself and you are present at every included session. Your friend can book a session by the hour, or come and play with you. If someone else uses your session, it is charged at the regular rate; if it happens again, your subscription is cancelled.
When am I charged?
The day you subscribe, then the same day every month. If that day doesn't exist in the month (a 31st, for example), the last day of the month.
What if a payment fails?
Your subscription is suspended and you can't book until the payment is settled. If it isn't settled within 48 h, your upcoming included sessions are released.
How do I book?
Like a normal booking, in the schedule, with no slots set aside for members: the session drops to 0 €.
Can the price change?
Not during your commitment. After that, if it changes, we let you know by e-mail at least a month before, and you can cancel free of charge before the new price applies.
I'm moving?
Your subscription is valid at all our centres: there is nothing to do. If you move more than 30 km from any Plug The Jack centre, customer service can cancel it with one month's notice, even during your commitment.
Two included sessions at the same time?
No: two included sessions cannot overlap. A session that overlaps another, even partly, is charged in full at the regular rate.
All subscription terms →
